iNSPIRIT Medical Solutions
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CARELINK SERVICES

The goal of iMS, "Connecting Art and Medical ScienceĀ®", goes way beyond product. Our commitment to the services supporting our product will make your ownership experience extraordinary. Exceptional service will be what you remember - beginning on the day the equipment is purchased, to the day of the equipment's eventual retirement. Beyond great looking product and functional design, CareLink Services will be the reason you return to the iMS brand over and over.

Through partnering with CSA Service Solutions, a nationwide technical service and professional solutions provider, we have developed a customer-centric service delivery model which is cost effective, efficient and fully scalable to your needs.

Experience

Quality

Satisfaction

200+ service engineers and solutions specialists are true professionals and possess a high degree of technical competence. Our CareLink Services incorporate efficient workflow processes ensuring consistent quality, maximum product up-times, and proper documentation for regulatory agencies. Providing CareLink Services that extend product life and increase patient and caregiver satisfaction, we pride ourselves on our ability to consistently deliver the level of service that ensures customer satisfaction and loyalty.

Our products carry a full 2 year parts and labor warranty, an industry leading warranty for Operating Room Tables that ensures your costs are known and controlled.

In addition, CareLink Services offers plans from fixed installation cost, to giving flexibility through prepaid maintenance plans which lock in operating cost at the time of the product's initial purchase.

CareLink Installation

Making your install seamless from coordination of delivery with your BioMed Team, to installation, verification, and documentation of the equipment; coupled with 30 minutes of end-user equipment training.


PRODUCT


CareLink Installation


End Customer Installation

Operating Room Tables Required at time of purchase
ICU Beds with Scale Required at time of purchase
All other iMS Models (1) OPTIONAL Required

(1) Treatment Chairs, Gynecological Chairs, Patient Transport Stretchers, Hospital Beds, and ICU Beds without Scale

Pricing

With support nationally, we have efficient zone prices starting at $1,200 per install. Please contact us to develop the best solution for your needs.

See below for what is included

CareLink Installation Includes:

  • Installation of products
  • Verification that all devices are operational
  • Problem troubleshooting, if needed, until problem is resolved
  • Communication, coordination & scheduling of all implementation activity with a Client Project Manager
  • On-site communication and completion of all required documentation
  • On day of installation, a trained service technician will provide up to 30 minutes of end user operational training following iMS required documentation. This includes documentation of training of personnel at customer site.
  • Follow documented processes to ensure quality service.
  • Completion of installation and in-service documentation required for warranty. This includes documenting verified data of equipment receipt at customer site.
  • If required, coordinate parts that are required for installation, such as charged batteries.